Description
We are seeking a Concierge Gen Ops Specialist, Principal Coordinator to join our Velocity Black team, a Capital One company. As a key member of our team, you will be responsible for delivering exceptional customer experiences, communicating with clients, restaurants, vendors, and team members to provide great service across dining, experiences, travel, and luxury goods.
General Responsibilities:
- Communicate with clients, restaurants, vendors, and team members to deliver great service across dining, experiences, travel, and luxury goods.
- Source content ideas to submit to our Content Team on a weekly basis.
- Complete end-to-end member requests.
Requirements:
- Adaptability and multitasking.
- ‘Yes first’ mentality.
- General knowledge of high-end experiences, luxury goods, and restaurants.
- Experience working with high-net-worth individuals and clients.
- Entrepreneurial, problem-solving attitude.
- Excellent, clear, and effective verbal and written communication skills.
- Experience in a collaborative and transparent environment.
- Ability to work in a high-pressure environment with tight deadlines.
- Flexible working hours - available to work on evenings and weekends.
Basic Qualifications:
- High School Diploma, GED, or Equivalent Certification.
- At least 1 year of Luxury Hospitality experience.
Preferred Qualifications:
- Bachelor's Degree.
- 2+ years of experience in Luxury hospitality.
Salary:
- Remote (Regardless of Location): $56,800 - $64,800 for Premium Customer Agent I.
- Richmond, VA: $56,800 - $64,800 for Premium Customer Agent I.
Benefits:
- Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being.