Customer Success Manager, GSI

Job Overview

Join Anthropic's Customer Success team as a strategic partner and trusted advisor to complex customers, helping them harness the full potential of Claude capabilities.

Responsibilities:

• Build trusting relationships with key customer decision-makers to understand their business objectives and identify opportunities for optimization and expansion.
• Become an expert in Anthropic's products, including API, Claude Code, and Claude for Enterprise, to guide customers to the right solutions.
• Leverage deep knowledge of the customer and their industry to drive usage planning and optimization.
• Monitor usage patterns, identify optimization opportunities, and proactively address underutilization.
• Serve as a thought partner, enhancing customers' knowledge of Claude products and driving awareness of new products.
• Document and quantify customer value realized through business outcomes, ROI, and impact metrics.
• Identify potential use cases and lines of business not currently onboarded.
• Develop and execute change management strategies to drive end-user adoption and maximize value.
• Own the customer experience across their lifecycle, managing comprehensive account and success plans.
• Develop scalable engagement strategies and playbooks for the Industry portfolio.

Requirements:

• 6+ years of experience in Customer Success, Technical Account Management, or Solutions Engineering.
• Experience working with enterprises in Systems Integrator industries.
• Technical fluency with AI/ML concepts, API integrations, and software implementation patterns.
• Experience driving success across consumption-based and seat-based business models.
• Strategic mindset to identify growth opportunities and translate them into actionable expansion plans.
• Proven track record managing a portfolio of accounts while maintaining strong relationships and driving measurable outcomes.
• Cross-functional collaborator who represents the customer in a positive, proactive manner.
• Passion for AI and interest in responsible development of advanced systems.

Logistics

• Annual Salary: $200,000-$265,000 USD
• Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience
• Required field of study: A field relevant to the role
• Minimum years of experience: Correlates with internal job level requirements
• Location-based hybrid policy: Offices at least 25% of the time
• Visa sponsorship: Available

Benefits

• Competitive compensation and benefits
• Optional equity donation matching
• Generous vacation and parental leave
• Flexible working hours
• Lovely office space