Description
This is an exciting opportunity to lead one of the Government's most visible and impactful digital services. As Service Owner for the Registration Service, you will shape the future of voter registration, lead multidisciplinary teams, and drive improvements that help millions of citizens engage with democracy.
The Elections Directorate is a welcoming and inclusive team responsible for a challenging and dynamic portfolio that is frequently in the public eye, covering electoral policy and law and development and delivery of a suite of digital services, including Register to Vote.
The programme includes some significant developments around electoral registration - moving towards a more automated approach to registration, making better use of central and local data and integrating voter registration into other government services, with the overall goal of making it as easy as possible for citizens to be correctly registered.
As a Service Owner, you'll:
- Own the vision, strategy, and roadmap for the Registration Service, ensuring development is prioritised in alignment with user needs, policy goals and business requirements
- Own the success and quality metrics for the service and focus delivery on the intended outcomes and benefits
- Lead multidisciplinary teams across product, UCD, delivery, operations and data, to deliver significant changes to the service and continuous improvement, creating the right culture and environment for the team to do their best work
- Engage with in-house teams and third-party suppliers, working across organisational boundaries to ensure positive service outcomes
- Champion user-centred design, accessibility, and data integrity throughout the service lifecycle
- Develop close working relationships with a range of stakeholders including policy, strategy, engagement and analytical colleagues within the Elections Directorate, Digital colleagues across MHLCG and stakeholders in the wider elections sector, building consensus around the vision and strategy for the Registration Service
- Ensure that work on the service complies with all the required governance processes, including internal programme management within the Elections Directorate and spend approvals and service assessments led by the Digital Directorate
- Work closely with our Elections Operations team to oversee risk management, including cyber security posture and IT Health Check remediations
Alongside your salary of £72,686, Ministry of Housing, Communities and Local Government contributes £21,057 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. At MHCLG we offer many benefits that range from tailored career pathways and flexible working to MyLifestyle Childcare Voucher and Cycle to Work Schemes.