Description
We are seeking a Customer Support Specialist with Hebrew language skills to provide support to Commercial Banking customers in Kraków, Poland.
The main purpose of this position is to process and support customers with account maintenance, updating customer records, preparing reports, customer letters or other documents requested by internal stakeholders and customers, and processing financial transactions on customer accounts.
Responsibilities:
- Provide support to other employees and departments to solve problems and answer queries related to customer documentation and activity
- Analyse banking and legal documentation related to customers’ banking activity in English and Hebrew to ensure correct upkeep of customers’ records
- Execute requests and resolve problems efficiently, accurately and professionally
- Apply knowledge of procedures, processes and systems and take initiative to update and improve them
- Act in compliance with procedures, policies, internal regulations and workplace rules
- Assist the line manager with managing day to day operations to ensure SLAs are met and act as manager’s deputy during absence
- Complete and update all data requirements in a timely manner including timesheets, systems and databases
- Ensure quality and productivity levels are achieved at all times as per the standards set for the processes
Requirements:
- Proficient English written and verbal
- Very good Hebrew written
- Excellent communication and analytical skills
- Strong attention to detail
- Ability to manage multiple tasks and prioritise responsibilities
- Good understanding of the financial industry
- Effective use of MS Office
Benefits:
- Competitive salary (7,633 PLN - 9,500 PLN monthly, gross)
- Comprehensive and competitive package of benefits covering healthcare, family friendly leaves, pension and life assurance
- Additional bonuses for recognition awards
- Multisport card
- Private medical care
- Life insurance
- One-time reimbursement of home office set-up (up to 800 PLN)
- Cafeteria platform
- Employee assistance program
- Additional contributions to PPK scheme
- Corporate parties & events
- CSR initiatives
- Nursery discounts
- Financial support with trainings and education
- Social fund
- Flexible working hours
- Free parking