Description
The Express Scripts Canada Pharmacy in Mississauga is seeking a Pharmacy Assistant, Specialty. You will be the first point of contact for individuals contacting the pharmacy for medication and healthcare-related needs.
Job Description In this role, you will be on a team of like-minded, energetic, and motivated people responsible for managing and taking action on all inbound communications to the pharmacy.
Essential Functions:
- Investigate, solve, and respond to the reason for communication, including prescription transfers, refill requests, payment solutions, and shipment tracking.
- Communicate and follow-up with pharmacy providers and prescribers regarding patient care.
- Gather information to create and maintain patient medication profiles.
- Escalate complex situations as necessary.
Qualifications:
- 2 years of relatable experience, preferably in a pharmacy setting.
- Proficient in Kroll software.
- Computer literate, possessing intermediate skills in MS Office (Word, Excel, Outlook).
- CRM experience is preferable but not required.
- Excellent written, verbal, and oral communication skills.
- Team player with the ability to work independently.
- Strong customer service focus.
- Strong work ethic and positive attitude.
- Strong interpersonal skills with the ability to work independently with minimal supervision.
- Flexible to situations and adaptable to change.
- A thorough understanding of quality assurance and delivery of service excellence.
- Excellent organizational skills, effective time management, and the ability to shift priorities working within established timelines.
- Demonstrates initiative and displays self-motivation to grasp new concepts quickly.
- Results-oriented, paying attention to detail.
- Ability to multi-task.
- Bilingualism (English and French) is an asset.
Benefits:
- Competitive compensation, benefits, and pension plan.
- Career development and advancement opportunities.
- A culture that celebrates innovation and collaboration.
- Flexible work options and wellness programs.