Description
Welcome to the future of banking. At Capital One, we believe your bank should be as mobile, intuitive, and human as the rest of your life.
As a Branch Ambassador, you are the heartbeat of our space. You don't just process transactions,you embody our culture of outstanding hospitality. You are a relationship-builder who blends friendly, attentive service with cutting-edge digital innovation.
What You'll Actually Do
The Guardian of Trust & Accuracy You are the bedrock of our environment's safety and integrity. You'll execute high-volume cash transactions,including deposits, withdrawals, and complex negotiable instrument processing,with 100% accuracy.
The Digital Concierge You are a mentor in a digital world. You'll educate clients on how to leverage mobile banking, remote deposit capture, and contactless payments.
The First-Line Consultant You aren't just answering questions; you're identifying needs. By actively listening, you'll uncover personal or business goals and pair them with the right digital tools or banking solutions.
The Hospitality Lead You move fluidly throughout the space, greeting customers and ensuring no one ever feels like just a number.
What You Bring
- A Hospitality Heart: You have a natural gift for making people feel welcome and heard.
- Tech Fluency: You are an early adopter of apps and digital tools and love teaching others how to use them.
- Precision and Detail: You find satisfaction in getting the numbers right every single time and following clear procedures.
- Adaptability: You enjoy a fluid workspace where you might move from a cash drawer to a digital demo in minutes.
- Curiosity: You want to know the why behind the how and are always looking for ways to improve the customer journey.
Why Join Us?
This isn't just a job,it’s work with a mission. We've removed the pressure of traditional sales quotas, so you are free to focus on the depth of your impact on customers, teammates, and the community.
The Perks
We provide a comprehensive benefits package designed to fuel your journey. Our benefits include:
- Day 1 coverage for Medical, Dental, Vision and Prescriptions, plus Flexible Spending Accounts, Life and Disability Insurance
- Paid Time Off
- Education Assistance
- Matching 401(k) contribution up to 7.5%
- Paid Parental Leave
- Mental Health support
- Back-up Child or Elder Care
Essential Functions
- Support surrounding Branches as needed within a 50 mile radius.
- Available to work a flexible schedule, including nights, weekends.
- Applicants must be able to attend all required training sessions.
- Lifting up to 25 pounds and moving/standing for extended periods of time.
- Regular and consistent attendance.
Basic Qualifications
- High School Diploma, GED, or Equivalent Certification
- At least 1 year of Retail, Sales, or Customer Service experience
- At least 6 months of cash handling experience