Description
At Soho House, as the Receptionist, you will play a crucial role in delivering seamless front-of-house service while supporting the day-to-day coordination of Club operations, the first point of contact for members and guests, setting the tone for an exceptional and welcoming experience from the moment they arrive.
With a strong focus on discretion, efficiency, and elegance
Key duties include:
- Ensuring every member is welcomed by name and guests are welcomed with open arms
- Answering high-volume phone lines and calls for various inquiries
- Being well-versed on standard Q&A regarding menus, hours of operation, and amenity availability/pricing
- Maintaining a clean, sanitary, and safe work environment
- Performing Guest List duties on the floor level, club, and/or Rooftop
- Supporting, redirecting, and problem-solving in real-time to address guest-related concerns
- Building relationships with members and guests and communicating feedback to management
- Influencing a fun and positive atmosphere by being approachable and professional
- Assisting management with new hires by training Soho Standards and steps of service expected daily
- Maintaining updated knowledge of all facilities, offerings, events, and policies to inform guests confidently
What we are looking for:
- 2–3 years’ experience in a front desk role
- Experience in luxury hospitality or private members clubs
- Strong leadership and team coordination skills
- Excellent verbal and written communication
- Proficiency in reservation systems
- Calm under pressure and adept at resolving issues with a guest-first mindset
Benefits include:
- Weekly Pay
- Team meal whilst on shift prepared by our chefs
- Soho Friends Membership
- 50% Team discount on Food & Drink, 7 days a week
- Staff Room Rates
- Health Cash Plan
- Dental Plan
- Birthday Day Off after 1 year's continuous service
- Up to 50% Staff Discount on Cowshed & Soho Home
- In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice
- Free Counselling Sessions
- Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events, and opportunities to inspire and educate
- Continuous training to develop yourself personally and professionally
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to