HR Generalist (Employee Experience Manager)

Overview

MongoDB is hiring a Manager, Employee Experience Japan (individual contributor) to join our APAC Employee Experience organization. The role will report to the Head of HR, APAC and will be responsible for scaling business processes while supporting employees and managers to optimize the experience of working for MongoDB.

You will be the face of the People Team to MongoDB employees and managers serving as the main point of contact for escalated inquiries and concerns, performance management, employee well-being, and regional compliance.

Key Responsibilities

• Partner with global HRBPs and COEs to support achieving the people goals of assigned business units in Japan
• Serve as the main point of contact for escalated employee and people manager questions and concerns for Japan
• Coach and enable managers to set clear expectations, provide regular feedback, and manage employee performance
• Support our commitment to a safe and balanced workplace by evaluating employee complaints or concerns to make appropriate recommendations to address the matter
• Develop and evolve MongoDB People processes and systems to continue elevating the employee and manager experience
• Effectively lead and manage direct report(s), fostering a collaborative and productive work environment while actively supporting their professional development
• Stay updated on employment law, work rules, and current legislation related to Human Resources, providing valuable advice to managers, identifying risks, and suggesting alternative solutions
• Focus on manager and leadership enablement; support and promote a values-based culture and effective hybrid working environment in partnership with Workplace and local leadership
• Act as a trusted advisor, applying your HR expertise and understanding of MongoDB’s business to effectively partner with leaders to provide guidance, support, and coaching to drive people development and business results
• Maintain knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, work rules, and employment law
• Support regional Benefits, HRSS, and Payroll teams in regard to local administration, queries, and vendor management requirements.

Requirements

• Bachelor’s degree in HR or related field with at least 8 years of well-rounded experience in progressive HR roles
• Strong performance management, coaching, business partnership, and HR operations background
• Experience in a high growth technology business is a plus
• Relevant certifications are a double plus
• Strong communication in Japanese and English, combined with interpersonal skills with the ability to influence and engage others
• Strong understanding and working knowledge of employment laws across Japan is a must, combined with the proven ability to interpret and guide employment matters, manage grievances, disputes and investigations in alignment with local employment law and regulations
• Passion for, and demonstrated expertise, in developing and implementing HR programs and driving operational excellence for a high growth and complex company
• Critical thinking skills are important
• Adaptability and flexibility for two reasons – we are a company that is scaling in a market that is constantly evolving and this role partners with employees at all levels of the organization
• Comfort working through and supporting administrative requirements pertaining to Benefits, HRSS and Payroll as required
• Ability to handle sensitive and confidential information with discretion
• You need to be comfortable in an accelerated learning environment and be self-motivated and assertive to succeed.