VP, Product Operations

PointClickCare is looking for a VP, Product Operations to lead the Product Operations function and establish, evolve, and scale processes, governance frameworks, planning practices, and operating rhythms that enable effective execution across the Product and Engineering organization.

The successful candidate will partner closely with leaders across Product, Engineering, Finance, Strategy, and other key functions to improve portfolio visibility, planning effectiveness, decision-making, and organizational alignment.

Key responsibilities include:

• Leading annual, quarterly, and ongoing Product portfolio planning processes
• Facilitating cross-functional planning discussions, portfolio reviews, and prioritization activities
• Establishing and evolving governance frameworks that promote transparency, accountability, alignment, and effective decision-making
• Monitoring portfolio performance and execution health
• Developing and maintaining portfolio performance reporting, operational metrics, dashboards, and executive-level insights
• Providing leadership teams with visibility into portfolio progress, business outcomes, risks, dependencies, and execution challenges
• Leveraging data and operational insights to inform prioritization, planning, governance, and continuous improvement initiatives
• Advancing product management capability by establishing operational standards, frameworks, tools, and best practices
• Supporting Product leadership planning cycles, business reviews, and strategic operational initiatives with analysis, recommendations, and decision support
• Identifying operational risks, execution challenges, and cross-functional dependencies, recommending mitigation strategies and improvement opportunities
• Leading, coaching, and developing Product Operations leaders and team members

Requirements:

• Bachelor's degree in Business, Engineering, Computer Science, Information Systems, or a related field
• 10+ years of progressive leadership experience in Product Operations, Portfolio Management, PMO, Product Management, Strategy, or a related business operations function
• Demonstrated experience leading planning, governance, portfolio management, and operational processes that support execution across large, cross-functional teams
• Proven ability to influence senior leaders and build alignment across Product, Engineering, Finance, Strategy, and other business functions to achieve organizational objectives
• Strong analytical, strategic, and operational leadership skills
• Experience leading and developing managers and professional teams
• Strong communication and stakeholder management skills

Benefits:

• Competitive base salary + bonus + benefits
• Retirement Plan Matching (RRSP & 401K)
• Flexible Paid Time Off
• Lifestyle/Wellness Spending Account
• Parental & Caregiver Leaves
• Fertility & Adoption Support
• Continuous Development Support Program
• Employee Assistance Program
• Learning Programs & Resources
• Employee Recognition