Description
We are seeking a Customer and Trading Manager to lead our nightshift team at our Cambridge store. As a Customer and Trading Manager, you will be responsible for delivering all replenishment activities across the store, prioritising deliveries, organising the warehouse, and replenishing shelves. You will also be responsible for managing a team, making sure that standards are brilliant, and providing excellent customer service.
The role involves working full-time hours over 4 nights, with a £4,500 premium on top of your base salary. Our nightshift managers work from 22:00 until 08:00.
Key responsibilities include:
- Leading a team overnight to deliver all replenishment activities across the store
- Managing performance and capability, conducting disciplinaries, and ensuring scheduling and pay are accurate
- Providing brilliant customer service and coaching a team to do the same
- Delivering and monitoring KPIs or other performance indicators
- Managing operations and being comfortable doing this alone in the absence of more senior management
The successful candidate will have:
- A track record of delivering brilliant customer service and coaching colleagues to do the same
- Experience of leading a team in a fast-paced, customer-facing environment
- Operational leadership skills
- Demonstrated success in meeting or exceeding KPIs
- Experience of managing employee relations issues
We offer a range of benefits, including:
- Salary from £31,700
- £4,500 premium for nightshift working
- 10% discount off on shopping at Sainsbury's, Argos, Tu, and Habitat
- Annual bonus scheme
- Free food and hot drinks provided
- Generous holiday entitlement
- Pension matching
- Share scheme
- Wellbeing support
- Cycle to Work scheme
- Special offers on gym memberships, restaurants, holidays, and more