Senior Support Specialist, Bronx K-12

We are seeking a Senior Support Specialist to join our Technology Management team at Success Academy's K-12 school in the Bronx.

The successful candidate will serve as the primary on-site point of contact for walk-up technical support and ServiceNow tickets, delivering rapid triage, resolution, and escalation per established SLAs.

Key responsibilities include:

• Providing just-in-time troubleshooting and operational support for classroom technology
• Managing campus device lifecycles, inventory, and loaner pools
• Executing frontline hardware break/fix and basic network edge troubleshooting
• Facilitating tech onboarding and training for new staff

The ideal candidate will have:

• 2+ years of experience in Help Desk, Desktop Support, or K–12/enterprise tech support
• Proficiency with macOS, iOS/iPadOS, ChromeOS, Google Workspace, Jamf Pro, and Google Admin Console
• Working knowledge of basic networking concepts and classroom A/V setups

We offer a comprehensive package designed to support your health, financial future, and overall well-being, including:

• Medical, dental, and vision coverage
• 403(b) retirement plan with a 3% employer match
• Generous paid time off and paid holidays
• $50/month cellphone stipend and pre-tax commuter benefits

The compensation range for this position is $95,000-$110,000 USD.