Description
As an Assistant Store Manager at Mejuri, you'll play a key role in delivering an exceptional retail experience and supporting the store leadership team with day-to-day operations.
Reporting to the Store Manager, you'll assist in overseeing store performance, driving sales, and ensuring an excellent customer experience.
Key responsibilities include:
- Leading by example and validating the quality of the in-store customer experience
- Maximizing results and achieving Key Performance Indicators (KPIs) such as customer retention, conversion rates, and NPS
- Ensuring positive customer experience and promoting services offerings including piercing, engraving, and other offerings
- Managing inventory, order fulfillment, and storage and organization
- Maintaining organizational integrity of the back of house, including display inventory, sellable inventory, packaging, and supplies
- Mitigating internal, external, and administrative loss of product
- Identifying and escalating opportunities, gaps, risks, and roadblocks
You'll also be responsible for:
- Merchandising, including ensuring Mejuri brand standards of visual presentation, cleanliness, and functionality
- Assortment and replenishment, monitoring assortment performance to create a productive sales environment
- Campaigns, executing and participating in the implementation and maintenance of retail campaign signage and windows
- Fixtures and maintenance, validating the integrity of display forms, graphics, furniture, and decor items
- Visual standards, coaching and informing store team members on updates or changes to Visual Merchandising standard practices
In terms of people management, you'll be responsible for:
- Onboarding new talent to the store team
- Validating that team members are completing required training
- Scheduling, ensuring store schedules are supported with high-quality and accurate inputs
- Assessing team performance against performance review criteria and KPIs
- Building healthy relationships with team members and establishing a positive and engaging work environment
To succeed in this role, you'll need:
- Financial management experience, with success in driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expenses
- Strong leadership skills, with experience supporting, coaching, and motivating a team
- Solid understanding of what great customer experience looks like and how to bring it to life on the floor
- Excellent communication skills
- Desire to work in a fast-paced, entrepreneurial environment
Benefits at Mejuri include:
- Comprehensive medical, dental, and mental health coverage
- Paid time off, including vacation and sick days
- 4 months of 80% parental leave salary top-up and personalized return to work plans
- Monthly retail bonus program
- Equity program
- Regular feedback via performance reviews
- Robust in-house retail learning program
- Generous product discount