Description
The Food & Beverage team at Target enables a consistent experience for guests by ensuring product is fresh, in stock, available, and accurately priced and signed on the sales floor.
As a Food & Beverage Team Leader, you will have the opportunity to develop skills in guest service, food safety, inventory management, and team leadership.
Responsibilities:
- Consistently deliver guest experience commitments to create an Easy, Inspiring, and Friendly guest experience.
- Ensure every team member understands, is trained, and consistently delivers on Target's guest experience commitments and consistent operations.
- Actively observe and provide feedback, holding team members accountable while recognising great guest experience moments.
- Review area guest, financial, and team outcome metrics to identify opportunities, take action to improve, and align team on the right behaviours and execution.
- Understand sales goals, plan and execute daily/weekly workload to deliver on department and store sales goals and guest engagement.
- Lead a guest-focused, efficient Food & Beverage team that strives to deliver the Food & Beverage standards.
- Assess backroom and sales floor areas of Food & Beverage and Food Service on a daily basis.
- Establish clear goals and expectations and hold team members accountable to those expectations.
- Be a partner to the store leadership team through communication and collaboration.
- Maintain a fresh, full, and food-safe area during all operating hours.
- Assign daily tasks to team members based on planned workload and guest traffic patterns.
- Validate and follow-up on team members' progress against their assigned prioritised workload tasks.
- Lead and demonstrate a culture of executing all best practices.
- Lead team huddles to communicate focuses and trends.
- Develop and maintain partnerships with vendors to ensure clear expectations are established.
- Remain up-to-date on relevant trends and products to educate team members.
- Support your leader in the hiring and onboarding process of new team members.
- Support guest services such as back-up cashier, order pick-up, and Drive-up.
- Demonstrate a culture of ethical conduct, safety, and compliance.
- Lead and demonstrate a safety culture through modelling and recognising safe behaviours.
- Model the execution of physical security processes.
- Support merchandise protection strategies across the total store.
- Demonstrate inclusivity by valuing diverse voices and approaches.
Requirements:
- Must be at least 18 years old or older.
- High school diploma or equivalent.
- Previous retail and/or food experience preferred, but not required.
- Strong interest and knowledge of the Food & Beverage business.
- Ability to lead and hold others accountable.
- Effective communication skills.
- Ability to work independently and as part of a team.
- Capability to remain focused and composed in a fast-paced environment.
- Welcoming and helpful attitude toward all guests and other team members.
Working Conditions:
- Access all areas of the building to respond to guest or team member issues.
- Interpret instructions, reports, and information.
- Accurately handle cash register operations as needed.
- Climb up and down ladders if needed.
- Scan, handle, and move merchandise efficiently and safely.
- Flexible work schedule.
- Ability to work in environments that will include refrigeration and freezer temperatures and conditions.