Description
As a Business Immigration Supervisor at Fragomen, you will make an immediate impact on our business while enjoying training, development, and long-term growth opportunities.
Fragomen is a leading provider of immigration services, helping clients achieve their goals in a complex global landscape.
Responsibilities:
- Supervise junior business immigration caseworkers and provide training, mentoring, and performance management
- Manage complex cases, prioritize tasks, and monitor workload to ensure accuracy and timeliness
- Provide direction to the team using extensive knowledge of business immigration case matters
- Serve as a liaison between the immigration consulting team and Client Services Manager or Associates
- Strengthen and maintain strong client relationships, contribute to client meetings and business reviews, and assist with delivering the team's output
- Proactively address client escalations, lead high-touch calls, and provide accurate and relevant client reporting
- Perform varied case-related duties requiring specialized knowledge and skills in employment-based immigration matters
- Work with clients to perform intake of cases, troubleshoot issues, and establish case strategy
- Analyze case documents and prepare immigration applications for filing with government agencies
- Draft petitions, applications, and specialized support letters detailing eligibility for visa classification and other immigration benefits
- Communicate regularly with clients and foreign nationals regarding procedural and case processing issues
- Review and approve client billing and conduct billing and WIP audits as needed
- Oversee case status using case management and billing systems
- Be fluent with case management and other reporting tools and technologies
- Engage, collaborate, and share knowledge with teams locally and regionally to ensure best practices
- Ensure self and team follow documented firm standards and policies to mitigate risk and ensure regulatory, operational, and client compliance
Requirements:
- Bachelor's degree, Associate's degree, or Paralegal certification preferred
- At least 7 years of business immigration experience (i.e., paralegal)
- Supervisory or managerial experience
- Strong knowledge of procedural requirements for various types of nonimmigrant and immigrant visas and client processes
- Client service mindset, attention to detail, and desire to achieve high productivity
- Experience using various computer systems, including Microsoft Excel
- Ability to multi-task in a fast-paced environment with competing demands
- Excellent written and verbal communication skills, including proofreading and drafting fluent prose
- Ability to contribute to a positive work environment, collaborate, and promote teamwork
Benefits:
- 22 PTO days + Federal holidays
- Medical, Dental, and Vision plans + FSA & HSA Plans
- 401K plan with company matching