Claims Operation & Contact Centre Advisor (HK Region)

We're looking for a Claims Operation & Contact Centre Advisor to handle customer inquiries and provide support in the Hong Kong region.

Responsibilities include:

• Acting as the first point of contact for Hong Kong customers via email and live chat
• Providing accurate information on insurance products, policies, and claims
• Managing customer cases efficiently and resolving issues promptly
• Delivering high-quality customer service and maintaining accurate records
• Completing assigned tasks and supporting ad hoc activities

Requirements:

• Diploma or Bachelor's Degree in any discipline
• Prior experience in customer service, policy administration, or claims operations within the insurance industry is preferred
• Strong verbal and written communication skills in English and Mandarin
• Ability to handle customer inquiries professionally and manage multiple cases in a fast-paced environment
• Customer-oriented with strong problem-solving, organisational, and attention-to-detail skills
• Proficient in Microsoft Office applications and comfortable using customer service systems

We offer the opportunity to build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.