Description
The Academic Registry at HKUST is seeking a highly motivated and experienced IT professional to join the Registry Systems and Operations team. The successful candidate will play a key role in supporting day-to-day IT operations, system implementation and service delivery, as well as digital transformation, AI-enabled initiatives and business process improvement projects.
Responsibilities:
- Plan, procure, manage, monitor and review IT equipment, software and related technology services to support smooth operations.
- Analyze business and user requirements, translate operational needs into system requirements or technical specifications, assess impacts and recommend effective solutions in collaboration with internal stakeholders.
- Work with the University's central IT office and external vendors to support IT system implementation, enhancement and operation, including system configuration, user acceptance testing, issue tracking and release readiness.
- Prepare and maintain system documentation, standard operating procedures, user guides and training materials to support knowledge transfer and service continuity.
- Explore new technologies and solutions, conduct feasibility studies and support digital transformation, AI-enabled services and business process automation initiatives.
- Provide technical advice, coordination and support for IT systems and digital services.
- Carry out other assigned duties.
Requirements:
- Bachelor's degree or higher in Computer Science, Information Systems, Engineering or a related discipline.
- At least three years of relevant work experience in IT system support, system implementation, business analysis, databases and/or low-code application and workflow development platforms.
- Experience in user acceptance testing, vendor coordination and system implementation is advantageous.
- Familiarity with student information systems, timetable scheduling systems, AI chatbot solutions and/or curriculum management systems is desirable.
The ideal candidate should have strong analytical, problem-solving and communication skills, with the ability to understand business requirements and work effectively with users, technical teams and external vendors. The candidate should be proficient in spoken and written English and Chinese, able to work independently and collaboratively, and demonstrate initiative, adaptability and a willingness to learn new technologies.
The contract duration is 2 years, renewable. The starting salary will be commensurate with qualifications and experience. Fringe benefits include annual leave, medical and dental benefits, and a gratuity will be payable upon successful completion of the contract.