Director, PE Shared Services

Electronic Arts is seeking a Director, PE Shared Services to lead the evolution of their People Experience (PE) shared services, focusing on innovation, efficiency, and exceptional service delivery.

The Director, PE Shared Services is a people leader role that reports to the Senior Director, People Services. This is a hybrid role, with at least three days a week in the office.

Responsibilities:

• Leading Shared Services: Lead the largest PE team in the Hyderabad office, responsible for the day-to-day delivery of all Shared Services, including employee queries, high-volume transactions, data integrity in Workday, and other areas.
• Driving Shared Services Evolution: Assist the Senior Director, People Services with developing and implementing strategic plans for the Shared Services organization, ensuring alignment with the overall business strategy.
• Operational Delivery: Utilize data analytics to gain insights into service delivery performance and identify areas for improvement.
• Team Leadership: Assure Shared Services team performance by recruiting, training, and coaching while fostering an inclusive environment that emphasizes diversity and belonging.

Required Skills:

• Understands and exhibits "customer-first" thinking and design.
• Strong people leadership skills.
• Excellent communication skills, both written and verbal.
• Experience working within a fast-paced global environment and being part of a global team.
• Proven ability to creatively solve problems.

Required Qualifications:

• Bachelor's Degree in HR, Business, or Operations preferred.
• 15+ years' experience in global HR services or operations, including 10+ years in a managerial role.
• 4-5 years of HRIS operations (Workday preferred) and case management solutions (ServiceNow preferred).
• Experience in implementing AI Assistant and/or Chatbot solutions.