Delivery Solutions Architect

We are seeking a Delivery Solutions Architect (DSA) to play a crucial role in empowering customers to solve complex data problems using the Databricks platform.

As a DSA, you will collaborate with sales and field engineering teams to accelerate the adoption and growth of the Databricks platform in customers.

Key responsibilities:

• Engage with Solutions Architects to understand Use Case Demand Plans for prioritised customers
• Lead post-technical win technical account strategy and execution plans for strategic accounts
• Be the accountable technical leader for specific Use Cases and customers across multiple selling teams and internal stakeholders
• Serve as the first contact for technical issues or questions related to production/go-live status of agreed-upon Use Cases
• Leverage Shared Services, User Education, Onboarding/Technical Services, and Support resources to build tasks beyond your scope or expertise
• Create, own, and execute a point-of-view on accelerating key use cases into production
• Navigate Databricks Product and Engineering teams for New Product Innovations, Private Previews, and Upgrade needs
• Develop an execution plan covering all activities of customer-facing technical roles and teams
• Provide internal and external updates and KPI reporting on usage and customer health

Requirements:

• 8+ years of experience in technical project/program delivery within Data and AI
• Programming experience in Python, SQL, or Scala
• Experience in a customer-facing pre-sales, technical architecture, customer success, or consulting role
• Understanding of solution architecture related to distributed data systems
• Ability to attribute business value and outcomes to specific project deliverables
• Technical program or project management experience, including account, stakeholder, and resource management
• Experience resolving complex escalations with senior customer executives
• Full professional proficiency in Japanese; business-level English proficiency is preferred