Description
We are seeking a Support Developer to join our Product Technology team on a 12-month fixed-term contract. As a Support Developer, you will provide application and operational support to our product owners and customers, build and maintain long-lasting relationships with stakeholders, and ensure efficient and effective communication across the business.
Responsibilities:
- Provide application and operational support to product owners and customers
- Build and maintain long-lasting relationships with stakeholders
- Provide efficient and effective communication with users across all levels of the business
- Maintain databases and ensure systems are configured with updated operational data
- Understand the business impact of incidents and prioritize accordingly
- Keep up to date with new applications and functionality, and identify systems issues
- Escalate high-priority and business-impacting issues to relevant individuals
- Ensure data integrity by recording actions for incidents and service requests
- Provide guidance and support to the Application Support team
- Identify and resolve production incidents
Requirements:
- Microsoft C# / .Net Framework / VB6 / .Net Core
- Microsoft SQL Server
- Microsoft Team Foundation Server
- Windows/Web Applications
- Test Driven Development (TDD)
- Model View Controller (MVC)
- Git / Azure DevOps
- Excellent problem-solving skills, ability to work under pressure, and multitasking
Desired skills:
- Knowledge of Google G Suite
- Retail industry knowledge/experience
- ITIL Foundation in Service Management
- Agile Methodology
- Awareness of ITIL processes
- Kubernetes
- Azure
- SOA
- Web APIs
Benefits:
- 25% off most NEXT products
- Company performance-based bonus
- Sharesave scheme
- On-site nursery
- 10% off partner brands
- Early access to sale stock
- Discounts at staff shops
- Restaurants with great food at amazing prices
- Access to digital GP and health services
- Free on-site parking
- Financial wellbeing services
- Apprenticeship opportunities
- Direct to Work discounts