Description
We are seeking a Delivery Readiness & Enablement Manager to support our office in Raleigh, NC. This role will partner with enablement leads, program managers, SMEs, and business stakeholders to coordinate readiness activities, create enablement assets, maintain knowledge repositories, and execute launch readiness programs.
Key Responsibilities
- Program Coordination: Support readiness planning activities and project execution, coordinate stakeholder meetings, workshops, reviews, and deliverable tracking, manage readiness workstreams and action plans, track milestones, dependencies, risks, and deliverables.
- Enablement Development: Develop and maintain job aids, quick-reference guides, readiness checklists, service onboarding materials, FAQ content, process documentation, launch communications, knowledge articles, and support the development of role-based enablement experiences.
- Knowledge Management: Maintain content repositories and knowledge assets, improve searchability and content organization, support governance and content lifecycle activities, assist with repository audits and content refresh programs.
- Readiness Execution: Support launch readiness programs, coordinate and run enablement sessions and office hours, assist with stakeholder communications, gather feedback and track adoption indicators, help identify readiness gaps and improvement opportunities.
- Stakeholder Engagement: Work directly with SMEs and business leaders to collect source content, support cross-functional collaboration activities, assist with workshop and review facilitation, build strong working relationships across globally distributed teams.
Required Qualifications
- Bachelor's degree or equivalent experience.
- 3+ years' experience in enablement, customer success, training coordination, program coordination, adoption programs, business operations.
- Strong written and verbal communication skills.
- Strong organizational and project coordination capabilities.
- Experience creating business content and collateral.
Preferred Qualifications
- Experience supporting SaaS, cloud, networking, or technology organizations.
- Familiarity with knowledge management practices.
- Experience supporting onboarding or readiness programs.
- Understanding of change management and user adoption concepts.
- Experience working in matrixed global organizations.
What We Can Offer You
- Health & Wellbeing: comprehensive suite of benefits that supports physical, financial, and emotional wellbeing.
- Personal & Professional Development: investment in your career, with programs catered to helping you reach your career goals.
- Unconditional Inclusion: celebration of individual uniqueness, flexibility to manage work and personal needs.