Description
We're looking for a senior Business Systems & Workflow leader to shape how work flows across Adobe's Integrated Customer Experience (ICX) organization.
This role sits at the intersection of Strategy, Operations, Technology, and Customer Experience and is responsible for designing and evolving the systems, workflows, and business processes that enable ICX to operate effectively at scale.
Responsibilities
- Lead Business Systems & Workflow Strategy
- Define the strategy and roadmap for business systems, workflow optimization, and process design.
- Align business priorities, operating models, and technology capabilities to support growth and organizational scale.
- Establish approaches that improve workflow effectiveness, employee experience, and business performance.
- Design How Work Flows
- Design and optimize end-to-end business workflows across Sales and Support organizations.
- Identify friction points, inefficiencies, and workflow gaps, developing scalable solutions that improve how work moves across teams.
- Establish workflow standards, design principles, and process frameworks that create consistency and scalability.
- Partner Across Business and Technology
- Collaborate with Product, Engineering, Technology, Digital, and Operations teams to translate business needs into scalable solutions.
- Influence systems priorities and technology investments through a deep understanding of business goals and customer needs.
- Drive Transformation & Innovation
- Lead initiatives that modernize business processes and improve how work gets done across the organization.
- Find opportunities to improve efficiency through automation, AI-enabled solutions, and workflow innovation.
- Lead and Develop Talent
- Lead, coach, and develop a high-performing team focused on business systems, workflow design, and process design.
- Establish clear priorities, goals, and operating rhythms.
Requirements
- 8+ years of experience leading business systems, process improvement, workflow management, transformation, business architecture, or related functions.
- Experience leading and developing high-performing teams.
- Demonstrated success designing and improving business processes across complex, cross-functional organizations.
- Strong understanding of workflow optimization, business systems strategy, business process design, and organizational effectiveness.
What Makes This Role Unique
- Shapes how work is designed across one of Adobe's most complex customer-facing organizations.
- Operates at the intersection of business strategy, customer experience, workflow design, and technology partnership.
- Directly influences how systems, processes, and customer journeys evolve to support future growth.
Success in This Role Looks Like
- Business systems and workflows enable efficient, scalable growth.
- Employees and customers experience simpler, more connected journeys.
- Process complexity is reduced through workflow redesign and automation.
About Adobe
Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences.