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From the employer's careers site First seen 27 Oct 2026

Customer Research and Insights Practitioner

Barclays Gurugram senior full-time

The employer hasn't listed a salary.

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Description

We are seeking a Customer Research and Insights Practitioner to join our team at Barclays. The successful candidate will deliver the collection and analysis of research into customer needs, experiences, and interactions to support the creation of innovative experiences and communications for our 20 million UK customers.

Responsibilities:

  • Deliver end-to-end research programmes that are highly synergistic with other research and analytics activities conducted by the business.
  • Collaborate with various departments, including Design, Product, Channel, Marketing, Transformation, and Technology, to brainstorm innovative design concepts.
  • Develop and test prototypes, mock-ups, or value propositions to support the analysis of concept development and usability feedback.
  • Monitor emerging technologies, industry trends, design best practices, societal changes, and economic trends that may impact the Customer landscape.
  • Utilise data analytics tools to extract insights from market research, customer surveys, and feedback sessions.
  • Manage all risk relating to the Insight process, including identification of potential risks and development of strategies to mitigate those risks.
  • Oversee research programmes, including management of colleagues and their performance.

Requirements:

  • Experience with research and insights, particularly in a commercial or consulting setting.
  • Strong analytical and problem-solving skills, with ability to interpret data and generate insights.
  • Excellent communication and storytelling skills, with ability to present insights to senior leadership and cross-functional teams.
  • Proficiency in data analytics tools, such as Qualtrics and UserTesting.
  • Ability to manage multiple projects and work independently yet collaboratively in a team.

Nice to Have:

  • Master's degree or higher in Statistics, Psychology, Economics, Market Research, or related field.
  • Advanced proficiency in Excel for statistical analysis and data visualization.
  • Experience with Qualtrics, UserTesting, or similar survey platforms.

Skills

Required

Nice to have

Ready to apply?

You apply with the employer directly. Their original posting is here: https://barclays.wd3.myworkdayjobs.com/en-US/External_Career_Site_Barclays/job/Gurugram-DLF-Downtown/XMLNAME--Customer-Research-and-Insights-Practitioner_JR-0000106637-4

Apply on Barclays