Description
A career with Pfizer is about discovering breakthroughs that change patients' lives. As a Senior Data Operations specialist, you will be accountable for delivering all data processes in scope of the Global Operations Services Center, as well as being a market/process expert and Point of Contact for the Global Operations Services Center.
Core Responsibilities
- Engage with selected markets/verticals for all their requests.
- Ensure process documentation is maintained up to date for data & transactional processes.
- Act as a country expert for any issues with Delivery Team Leads.
- Share best practices across the Global Operations Services Center team.
- Deliver data validation and stewardship for data sets in scope.
- Deliver reporting and analytics to Biopharma Operations colleagues.
- Deliver data extractions from multiple databases.
- Deliver calculation, attainment, monthly data upload, validations, and reporting of Field Force Incentives.
- Provide analytical support and expertise for all data processes in scope.
- Propose and deliver solutions and ideas for any problems and issues faced.
- Prioritize requests and manage workload according to plan.
- Follow SLA & guidelines and timeline established for the team and meet SRT KPIs.
- Deliver high-quality service for any activities in scope.
- Propose continuous improvement of processes in scope.
- Develop Subject Matter Expertise for one or more data processes in scope.
Qualifications
- 3+ years of experience in service delivery, shared services, or sales operations.
- Strong service orientation and customer-focused mindset.
- Strong IT literacy and technology proficiency.
- Experience in data stewardship, reporting, and analytics delivery.
- Proven knowledge and hands-on experience in Incentive Compensation is mandatory.
- In addition, candidates must demonstrate experience in at least one of the following two areas:
- Sales Force Management / CRM support for sales teams
- Medical Samples Management
- Advanced Excel skills, including working with formulas and data analysis.
- Self-motivated, with the ability to work independently and maintain a strong service-oriented mindset.
- Ability to identify and propose process improvements and optimization opportunities.
- Strong analytical and quantitative skills, with a fact-based and detail-oriented approach.
- Strong communication and interpersonal skills.
- Strong team player with the ability to work effectively in a multicultural environment.
- Strong negotiation and stakeholder management skills, with the ability to engage with Leadership Teams, Vertical Leads, Country Managers, BU Leads, and Local Teams.
- Ability to present results effectively to large audiences, including sales forces and leadership teams.
- Fluency in written and spoken English is required.
- Fluency in written and spoken Spanish is required.