Tax Operations Advocate

At Gusto, we're on a mission to grow the small business economy.

This is an amazing opportunity to use your payroll and tax expertise to reshape our customer experience.

The Tax Operations team makes sure our payroll tax engine is running smoothly and firing on all cylinders.

Here's what you'll do day-to-day:

• Process and file customer tax payments accurately and on time using various technology platforms.
• Collaborate effectively with cross-functional teams to ensure seamless tax operations.
• Proactively troubleshoot and resolve any issues that arise, identifying root causes and implementing preventative measures.
• Continuously seek opportunities to improve existing processes and enhance efficiency, including identifying areas where AI can be leveraged to drive these improvements.
• Provide exceptional service and support to our customers, ensuring their tax needs are met.
• Work collaboratively within the team to achieve collective success.
• Investigate and solve process errors, contributing to the prevention of future issues.
• Act as a liaison with tax agencies and internal teams to ensure accurate customer representation.
• Provide data-driven insights and recommendations for process and strategy improvements.
• Build and implement scalable operational processes, identifying opportunities to apply AI where it adds clear value.

Here's what we're looking for:

• 1+ years of experience in tax filing experience, ideally in a fast-paced environment, with familiarity with tax filing processes
• A customer-first mindset with a passion for providing excellent, solutions-oriented service.
• Strong problem-solving skills, paired with an improvement-oriented mindset that challenges the status quo and drives process optimization.
• Excellent organizational skills: able to manage multiple tasks, prioritize effectively, and stay comfortable navigating ambiguity.
• Strong teamwork and collaboration skills, along with excellent written and verbal communication.
• Ability to quickly learn and adopt new software and tools, including AI-powered platforms that streamline workflows and improve efficiency.
• Proficiency in Excel required; familiarity with SQL and experience with AI tools is a plus.

Our cash compensation amount for this role is $26.19/hr to $32.30/hr in Denver & most major metro locations, and $26.84/hr to $34.00/hr for Los Angeles.

Gusto has physical office spaces in Denver, San Francisco, and New York City.