Description
We are looking for a Specialty Sales Executive Team Leader to join our team. As a Specialty Sales Executive Team Leader, you will be responsible for leading a team of consultants to provide tailored suggestions and solutions to guests. You will prioritize guest experience, drive total store sales, and lead your team to deliver on store sales goals.
Responsibilities:
- Consistently deliver guest experience commitments
- Hold team leaders accountable to deliver exceptional guest experiences
- Celebrate outstanding guest experiences across teams
- Review area guest, financial, and team metrics to identify gaps
- Celebrate wins, set clear priorities, and lead actions that drive results
- Partner across teams to create an easy, inspiring, and friendly guest experience
- Drive total store sales and demonstrate how you, your team, and your departments contribute to and impact total store profitability
- Lead your team to prioritize the guest experience and deliver on store sales goals
- Create, lead, and model a culture of executing all best practices
- Demonstrate inclusivity by valuing diverse voices and approaches
- Create schedules and make adjustments as needed to align to guest traffic and business needs
- Manage your team to effectively plan merchandising planning, sampling, and promotions
- Develop working relationships with third-party vendors and oversee Team Leader's management of vendor performance
- Know and assess the competition and leverage guest insights and feedback to drive the business forward
- Build and lead a team of consultants that support total store functions
- Lead your team to deliver inspiring visual moments using Visual Standards and Guiding Principles
- Ensure your team prioritizes the guest experience by maintaining welcoming, clean, and safe fitting rooms
- Plan, lead, and follow-up on organizational and operational change
- Anticipate and identify changes in unique store trends
- Anticipate staffing needs while managing talent planning and recruitment
- Develop and coach your team and Team Leaders to provide a shopping experience that meets the needs of the guest
- Create a culture of accountability through clear expectations and performance management
- Train your team to provide service and a shopping experience that meets the needs of the guest
- Always demonstrate a culture of ethical conduct, safety, and compliance
- Develop and lead a safety culture and performance of the department
- Lead an in-store security culture by focusing on deterrence, response, and resolution
- Lead merchandise protection strategies across the total store
- Address all store emergency and compliance needs
- Implement all safe and secure training and processes
- Regularly assume store-level leadership on duty (LOD) responsibilities
- All other duties based on business needs
Requirements:
- 4-year degree or equivalent experience
- Strong interpersonal and communication skills
- Strong business acumen
- Comfortable dealing with and managing team through ambiguity
- Comfortable managing conflict, leading, and holding others accountable
- Capability to remain focused and composed in a fast-paced environment
- Ability to communicate on multiple frequency devices and operate handheld scanners
- Strong cognitive skills, including problem analysis, decision making, financial and quantitative analysis
- Relate well with and interact with all levels of the organization
- Learn and adapt to current technology needs
- Independently manage workload and prioritize tasks
- Access all areas of the building to respond to guest or team member issues
- Interpret instructions, reports, and information
- Scan, handle, and move merchandise efficiently and safely
- Capable of working in and exposure to varying temperatures, humidity, and other elements
- Accurately handle cash register operations as needed
- Climb up and down ladders as needed
- Variable work schedule and reliable and prompt attendance necessary
- Ability to remain mobile for the duration of a scheduled shift