Description
At Gusto, we're on a mission to grow the small business economy.
We handle the hard stuff , payroll, health insurance, 401(k)s, and HR , so owners can focus on their craft and their customers.
As a Product Designer in this scope, you'll own the design system for how promotions, tiers, and SKUs are presented consistently across the funnel, including a unified checkout experience, and drive the next wave of iteration following our fall pricing & packaging refresh.
Alongside that, you'll partner closely with our Revenue Systems team to define the target-state UX vision for customer-centric orchestration: establishing how a customer experiences one coordinated set of communications across email, sales, and in-product/AI surfaces, rather than a patchwork of independent touchpoints.
Responsibilities:
- Design dynamic pricing and packaging displays that span the funnel,from acquisition through activation and billing.
- Design across Gusto's invoicing and billing surfaces, building on the recently rebuilt IBEX platform.
- Build and improve internal tools such as the Promo Engine and Product Catalog.
- Partner with Revenue Systems to define the target-state UX vision for multi-channel messaging orchestration.
- Draw the line between what belongs at the platform level versus the channel level.
- Drive holistic service design, connecting the dots between how internal teams support customer decisions and how customers experience pricing, billing, and messaging throughout their journey.
- Collaborate deeply with cross-functional partners to align on strategy, lead workshops, and co-create end-to-end solutions across multiple surfaces.
- Create scalable, consistent patterns by working with and contributing to Gusto's design system.
- Use a mix of data and qualitative insights to validate decisions, inform tradeoffs, and refine designs over time through iteration.
Requirements:
- 8+ years of product design experience with a strong portfolio of systems-level design, internal tooling, and customer-facing product surfaces.
- Experience working on complex, data-rich products,particularly in B2B SaaS environments with interconnected product offerings.
- Demonstrated success in designing for both internal users and external customers.
- Fluency in UX best practices, UI design, interaction design, and accessibility standards.
- Strong service design capabilities and a proven ability to map and simplify complex systems.
- Experience designing for multi-channel systems cohesion.
- Excellent collaboration and communication skills.
- Comfort leading ambiguous, 0-to-1 work.
- Experience using tools like Figma, Amplitude, and FullStory.
Benefits:
- Competitive base pay
- Benefits
- Equity (RSUs)
- Physical office spaces in Denver, San Francisco, and New York City
- Work-from-home options
The cash compensation range for this role is $147,000/yr to $183,000/yr in Denver, and $177,000/yr to $222,000/yr in San Francisco and New York.