Description
The Account Administrator is responsible for administering the installation of assigned accounts, including setting up structures and billing, collecting eligibility data, loading data into databases, preparing ID cards, and creating plan materials such as administrative documents and customer education materials.
The successful candidate will provide support to assigned accounts by responding to inquiries and resolving complex issues. They will interact with different teams to coordinate the implementation of new and renewing accounts, work with business partners to resolve daily service issues, and establish and comply with client-specific service plans.
Key responsibilities include:
- Interacting with teams and business partners to implement new and renewing accounts
- Resolving daily service issues
- Establishing and complying with client-specific service plans
- Assisting with account installation, annual rate implementation, and cancellation for smaller accounts
- Performing routine maintenance, report preparation, and issue resolution
- Acting as an intermediary between client organizations and members for customer service issues
- Building strong relationships with matrix partners
- Providing information to eligibility, customer service, and sales support teams
- Complying with business operating controls and quality assurance processes
- Taking personal accountability for contributions to organizational results
- Working closely with cross-department members to understand product/plan requirements and group setup
- Translating business product/plan requirements into functional specifications
- Following up on internal product/plan setup/group setup processes
- Analyzing and documenting product/plan gaps and risks
- Coordinating structured meetings for complex cases
- Completing eligibility changes and updates according to client/member needs
The ideal candidate will have:
- High School Diploma or equivalent required, or Associate's or Bachelor's degree preferred
- 1+ year of related experience
- Ability to perform most tasks independently
- Working knowledge of Excel and Word
- Proven analytical ability
- Organization and prioritization skills
- Detailed-oriented
- Success in a multi-tasking environment
- Solid written and verbal communication skills
- Proven ability to synthesize large amounts of data
- Team player, motivated, proactive
- Strong problem-solving skills
- Flexibility to work in shifts and on staggered weekends