ES People Advisor and Knowledge Management Specialist

The ES People Advisor and Knowledge Management Specialist is a member of a globally diverse team providing mentorship and assistance to geographically dispersed employees using the latest Salesforce technology.

Your Impact:

• Provide superior customer service to employees and managers of Salesforce via our BaseCamp customer portal, and other social channels.
• Support our knowledge base within BaseCamp; close knowledge gaps by creating, updating and improving knowledge articles to keep information relevant for employees’ self-service.
• In an ever fast-changing environment with AI augmenting human work, consider the best practices for localization of knowledge with the global team.
• Record and supervise all customer interactions using a case management tool responding to inquiries on benefits, time off, compensation, immigration, HR Policy and employee data.
• Develop an understanding of Workday as a tool and leverage its capabilities for manager and employee self-service process inquiries.
• Maintain appropriate level of process, program, and policy knowledge in order to assist Employees.
• Proactively identify inefficiencies and inconsistencies and collaborate towards an improved and more productive process that enhances the employee and/or manager’s experience with the process.
• Assist with User Acceptance Testing for system enhancements.
• Process corrections or transactions not handled through Employee or Manager Self Service in Workday.
• Participate in projects to further improve and modernize ES People Services processes for a seamless employee experience.
• Optimizing of processes and increase in efficiency leveraging AI and Automation for employees and managers.

Requirements:

• Experience in managing knowledge content, localization of content in a fast paced environment.
• Minimum 3 years of experience in payroll, HR, or shared services environment.
• Prior experience with Workday HCM or similar HRIS is highly desirable.
• Experience working in a Case Management system.
• Prior experience supporting end to end payroll cycle by inputting and validating employee data changes etc.
• Experience with handling third party deductions preferable.
• Experience with Payroll Legislations, and supporting year-end payroll activities.
• Prior experience with payroll audits internal and external.
• Exceptional problem solving skills with a strong desire for data integrity, process definition, and continuous learning.
• Excellent verbal and written communication skills.
• The ability to navigate and collaborate with employees through personal circumstances.
• Ability to diagnose a problem and lead correction efforts through effective communication and execution.
• Superior employee experience focus.
• Ability to navigate in a high-paced evolving environment with contending priorities.
• Ability to maintain confidentiality in all aspects of job responsibilities.
• Appetite for growth and desire to drive process improvements applying technology.
• Work effectively in a team setting.
• Experience working in HR shared services organization for an established company is ideal.
• Japanese, English a must. Korean, Mandarin preferable.