Description
Job Description
Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world's largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead.
The Global Payments Performance (GPPT) team, which falls under the Customer Success organization, is a dedicated team of payment experts that help users optimize their payment and product setup with Stripe. The team provides direct User engagement to our most strategic Users as well as a variety of resources that support account teams (self-guided payment optimization workshops, optimization playbooks, data & insights).
As a Strategy and Operations Business Partner, you will lead annual planning, OKR development, and engagement-model design to ensure GPPT is positioned to deliver for users and scale effectively. You will combine strategic insight, operational excellence, and hands-on execution to turn ambitious priorities into meaningful results.
Responsibilities
- Build and run the GPPT operating model which will include including process, governance, forums, capacity modelling and metrics
- Develop reports and dashboards to meet key reporting requirements
- Design and implement AI-enabled workflows that improve GPPT efficiency, scalability, and customer impact
- Enhance business processes through data-driven decision-making
- Define and monitor annual and quarterly OKRs
- Prepare materials for QBRs and other leadership meetings
- Conduct analysis and investigation of system operations and workflow management. Work cross-functionally to analyze and troubleshoot system challenges
- Running cross functional & high impact global programs such as Churn
Requirements
- 7+ years of work experience, with a significant portion in strategic / operational roles at high-growth tech companies or consulting.
- High comfort with ambiguity (and context switching) ,you take an undefined operational problem, scope it, design a solution, and drive it to completion with minimal oversight.
- Experience holding a high bar across operational design, strategic planning, and reporting.
- You are comfortable working independently with minimal oversight while holding yourself accountable to deadlines.
- You have experience building operational foundations from the ground up.
- You have project/program management experience.
- Experience working cross functionally with senior stakeholders. You're comfortable bringing an independent and opinionated perspective.
- Technical proficiency in AI tools in order to automate workflows as needed.
- Strong analytical rigor,you're comfortable owning data and metrics directly, running your own analyses, and pressure-testing assumptions without relying on a dedicated analytics partner
- Ability to manage technical resources and translate business needs into requirements
- Proficient in SQL