Lead Analyst, Actuarial and Finance ETL Application Support

AIA Digital+ is seeking a Lead Analyst, Actuarial and Finance ETL Application Support to ensure end-to-end stability, reliability, and timely delivery of ETL BAU operations across all ETL modules and data pipelines.

Responsibilities:

• Own end-to-end ETL BAU operations, ensuring batch stability, data availability, and SLA adherence.
• Oversee execution and monitoring of Autosys batch jobs, ETL workflows, and data pipelines.
• Ensure data accuracy, completeness, reconciliation, and timely delivery for downstream business consumption.
• Act as incident lead for ETL production issues, including high-severity and cross-system incidents.
• Perform impact assessment and determine recovery strategies.
• Serve as escalation point for complex issues beyond L1/L2 support.
• Conduct deep-dive investigations using SQL to validate, trace, and correct data issues.
• Analyse end-to-end data flows and system dependencies to accurately identify root causes.
• Lead Root Cause Analysis (RCA) and ensure implementation of preventive and corrective actions.
• Act as the primary operational contact for business users and internal stakeholders on ETL-related matters.
• Provide clear, timely, and structured communication during incidents and service disruptions.
• Collaborate closely with Infrastructure, AIA Group teams, and cross-functional partners to resolve issues efficiently.
• Coordinate with external vendors and third-party providers for issue resolution and system recovery.
• Support internal and external audits by providing accurate operational evidence and responses.
• Ensure ETL operational activities comply with security, audit, and IT governance standards.
• Identify process gaps and drive continuous improvement initiatives, including automation and monitoring enhancements.
• Maintain, enhance, and enforce operational documentation such as SOPs, runbooks, and knowledge bases.
• Contribute to DR drills, validation activities, and recovery assurance processes.

Benefits:

• Opportunities to learn, contribute and thrive in a dynamic and exciting environment.
• Equip with critical skills, tools and technology.

About AIA Digital+: AIA Digital+ is part of AIA Group Limited, a leading insurance company in Asia-Pacific.