Description
We are seeking a highly organised, proactive, and experienced Senior Administrator to join our busy and friendly primary care team at Honeypot Medical Centre.
The successful candidate will play a key role in ensuring the smooth day-to-day operation of administrative services across the practice. They will lead and support a team of administrators while delivering efficient, patient-focused services that contribute to high standards of care, regulatory compliance, and practice performance.
The role involves overseeing patient registration processes, clinical recall programmes, document management, workflow allocation, appointment administration, referral processing, prescription support, and the maintenance of accurate patient records using EMIS and Docman systems. The post holder will also support the achievement of Quality and Outcomes Framework (QOF) targets and other contractual requirements through effective patient recall and engagement processes.
As a Senior Administrator, you will act as a point of escalation for administrative queries, contribute to service improvement initiatives, support staff development, and work collaboratively with clinicians, management, and external agencies to ensure safe, efficient, and high-quality patient care.
Main duties of the job
- Provide day-to-day supervision and support to the administration team.
- Oversee patient registration and registration workflow processes.
- Manage document scanning, coding, and workflow allocation through EMIS and Docman.
- Coordinate and monitor recall programmes including QOF recalls, cytology recalls, immunisation recalls, NHS Health Check recalls, learning disability recalls, and diabetes recalls.
- Support the management of appointment scheduling and patient communications.
- Process referrals, prescriptions, and clinical administration tasks.
- Maintain accurate and up-to-date patient records in accordance with information governance requirements.
- Liaise with external organisations regarding the archiving and retrieval of patient medical records.
- Monitor administrative performance and identify opportunities to improve efficiency and patient experience.
- Support practice managers and partners in achieving operational and service delivery objectives.
- Assist with staff training, induction, and development of administrative procedures.
- Promote a culture of quality improvement, teamwork, and patient-centred care.
About us With over 80 years of service to the local community, Honeypot Medical Centre is a well-established and forward-thinking GP practice committed to delivering high-quality, patient-centred care. We combine the values of traditional family medicine with innovative approaches and modern technology to meet the evolving healthcare needs of our population.
Benefits
- Competitive salary depending on experience
- Permanent contract
- Full-time and part-time working patterns available
Person Specification
- Experience working within a GP Practice
- Experience supervising or mentoring administrative staff within a healthcare setting
- Experience using EMIS Web and Docman, Surgery Connect
- Knowledge of QOF and patient recall systems
- GCSEs (or equivalent)
- Qualification in Medical Administration or Healthcare Administration
- EMIS Web and/or Docman training
- Customer Service qualification
- Leadership or Team Leader qualification