Description
The call center nurse will serve as the virtual study coordinator for Principal Investigators (PIs) and patients participating in pregnancy registries and other observational trials.
As a call center nurse, you will be the primary contact for patients and healthcare professionals (HCPs) participating in a registry, facilitating completion of protocol-specific tasks remotely using the telephone, email, fax, and various portals.
Key responsibilities include:
- Providing information and follow-up to incoming calls and emails per project direction
- Administering informed consent verbally or online
- Following up with patients and/or HCPs per protocol
- Collecting and entering data in the study electronic data capture system (EDC) per protocol
- Recognising and escalating any adverse events (AEs) or serious adverse events (SAEs) according to protocol
- Resolving any data queries
- Maintaining investigator site files as necessary
Qualifications:
- Bachelor's degree in Nursing Science (BSN) with 2+ years of experience
- Obstetrics and Gynecology (OBGYN) experience is a plus
- Previous experience in clinical trials or real-world (phase 4) observational research
- Fluency in English
- Working knowledge of Good Clinical Practice (GCP) principles, with certification required
- Proficiency in MS Windows and Office applications, such as Excel, Outlook, and Word
- Excellent interpersonal skills
- Attention to detail and ability to establish effective working relationships