Field Service Representative

As a Field Service Representative supporting a specialty vehicle program developed in partnership with the U.S. military, you'll be the boots-on-the-ground technical expert bridging engineering, product development, and the field.

You will work side-by-side with engineering throughout the development and modification of the specialty vehicle, building deep technical knowledge of its systems, subsystems, and unique configurations built to meet military operational requirements.

Your responsibilities will include:

• Developing into the go-to Subject Matter Expert for the vehicle's design, function, diagnosis, maintenance, and repair
• Supporting development of the Field Operations Manual and Maintenance & Repair Manual, partnering with technical writers, engineering, and service information teams
• Reviewing and validating technical accuracy of publications, wiring diagrams, and related service information
• Supporting development of classroom training curriculum for both vehicle operators and maintenance technicians
• Performing hands-on maintenance and repair directly on pilot vehicles
• Providing field technical support for the Super Duty specialty vehicle

The ideal candidate will have:

• Bachelor's degree or equivalent combination of relevant education and experience
• 2+ years of hands-on vehicle diagnosis, maintenance, and repair experience
• 2+ years of experience using Microsoft 365
• 2+ years of experience reading, interpreting, and contributing to technical documentation
• 2+ years of experience explaining complex technical information clearly to both engineers and technicians
• Valid, unrestricted driver's license
• Willingness and ability to travel, including extended onsite stays at military installations and other pilot locations

Benefits include:

• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year's Day

The salary range for this position is $99,100-$166,200.