Description
We are seeking a Customer and Trading Manager to lead our convenience store in Enfield, Middlesex.
As a Customer and Trading Manager, you will be responsible for the day-to-day running of the store, often being the only manager on site with accountability for the full shop.
Key responsibilities include:
- Working closely with a small team of managers to ensure the store runs smoothly every day
- Taking responsibility for the day-to-day running of the store
- Working alongside a team to complete all tasks, ensuring customers are served efficiently and safely
- Managing performance and capability, conducting disciplinaries, and ensuring scheduling and pay are accurate
- Helping another store occasionally, where we have close-knit networks of convenience stores
To be successful in this role, you will need:
- Previous line management responsibilities in a fast-paced, operational environment
- Experience providing brilliant customer service and coaching a team to do the same
- Ability to deliver KPIs and other performance indicators
- Experience managing disciplinaries, performance issues, and other employee relations issues
- Operational leadership skills, with the ability to lead operations alone in the absence of more senior management
We offer a range of benefits, including:
- Salary dependent on experience, store size, complexity, and location (£34,450 advertised salary)
- Discount card with 10% discount off shopping at Sainsbury's, Argos, Tu, and Habitat
- Annual bonus scheme based on company and individual performance
- Free food and hot drinks provided in all stores
- Generous holiday entitlement, maternity, and paternity leave
- Pension matching 4-7.5% of contributions
- Sainsbury's share scheme
- Wellbeing support, including emotional support, counselling, legal, and financial advice
- Colleague networks and Cycle to Work scheme
We are committed to being an inclusive retailer, offering a range of development opportunities, mentorship, training, and career progression pathways.