Description
Marketing teams face challenges with fragmented customer data and martech stacks that create proprietary silos, while customers expect real-time, personalised experiences. Customer Lake, a native Customer Data Platform (CDP) built into Databricks, unifies first- and third-party data into governed Customer 360 profiles, resolves identities, and uses agents to build audiences, recommend next-best actions, and activate campaigns across channels.
The Solutions Architect (Customer Lake) will engage clients across business units and verticals, build relationships with marketing and data stakeholders, position Customer Lake, and deliver presentations, demos, and POCs that drive informed adoption decisions.
Key responsibilities:
- Provide technical leadership for strategic customers to implement customer data and marketing projects
- Collaborate with GTM leadership and account teams to design high-impact engagement strategies
- Serve as a trusted advisor and expert Solutions Architect building technical credibility with CMOs, heads of marketing technology, and data engineering leaders
- Enable clients at scale through workshops, POC execution, and customer-facing collateral development
- Influence product roadmap with field-derived insights and strategic recommendations
- Handle complex technical challenges as a tier-3 escalation point for the field
- Establish and refine the sales qualification and POC intake process
Requirements:
- 5+ years of experience in CDP, marketing technology, or customer data engineering
- Proven track record of designing and delivering client-facing customer data and activation solutions
- Experience with CDP and martech/adtech platforms, including composable-CDP architectures
- Strong understanding of the customer data landscape and identity graphs
- Experience operationalizing customer data as governed data products
- Hands-on experience building solutions within major public cloud environments
- Undergraduate degree in a technical field such as Computer Science, Data Science, or Engineering
Benefits: Databricks provides comprehensive benefits and perks that meet the needs of all employees.