Principal Customer Engineer, Digital Natives

We're seeking a Principal Customer Engineer to join our Solution Engineering team. As a Customer Engineer, you will be a trusted technical advisor and primary architect of the customer journey, guiding enterprise clients from initial pre-sales technical validation through onboarding, deployment architecture, and full lifecycle expansion.

Responsibilities:

• Technical Validation: Partner with Account Executives to lead technical deep-dive discovery, capture business requirements, and map complex customer infrastructure to fit-for-purpose Cloudflare architectures and bespoke solutions.
• Customer Adoption & Value Realization: Provide oversight to technical onboarding and implementation, serving as the primary executive and engineering contact for the customer.
• Commercial Accountability & Expansion: Carry a variable quota tied directly to new business acquisition and/or ongoing account growth.
• Trusted Advisory: Act as a trusted technical advisor throughout the entire customer lifecycle, maintaining a continuous, deep relationship with key stakeholders.
• AI Orchestration & Workflow Automation: Leverage AI agents, Large Language Models (LLMs), and internal platforms to automate routine tasks.
• Education & Enablement: Partner with the Enablement Team to design, build, and govern technical resources.

Desirable Skills, Knowledge, and Experience:

• Experience in a customer-facing technical role, such as Solutions Engineering, Customer Engineering, Professional Services, Sales Engineering, Technical Account Management, or as a Forward Deployed Engineer.
• Architectural Mindset: Ability to white-board, design, and articulate complex enterprise network and security architectures clearly.
• Consultative & Advisory Skills: Excellent communication skills with the ability to translate deeply technical concepts into business outcomes.
• Commercial Mindset: Proven track record of operating in a quota-carrying or revenue-aligned environment.
• Technical Breadth: Depth in at least four of the technical areas: Internet fundamentals, Security, Performance, AI Proficiency.

Compensation:

• Estimated annual salary is between €148,000 - €204,000 for Germany-based hires.
• This role is eligible to earn incentive compensation under Cloudflare's Sales Compensation Plan.
• Equity: This role is eligible to participate in Cloudflare's equity plan.