Business Continuity Management Lead

Mercury is seeking a Business Continuity Management (BCM) Lead to build and lead an enterprise-wide continuity program as we prepare to become a bank. As part of the Risk team, this leader will establish practical standards, clear accountability, and tested capabilities to maintain critical services and recover effectively from disruptions, with direct visibility to the CRO and senior leadership.

The BCM Lead will own the enterprise framework, coordination, oversight, and reporting. Business and technology owners will remain accountable for their continuity plans and recovery execution. This leader will be hands-on in the initial build: facilitating the first round of BIAs and plans side by side with owners, running exercises, and driving identified gaps through remediation.

Key Responsibilities:

• Develop and implement Mercury’s enterprise BCM framework, policies, standards, governance, and operating model, with a prioritized implementation roadmap aligned to bank-launch readiness and critical services.
• Partner with business owners to identify critical services, conduct business impact analyses, and map dependencies across people, processes, technology, facilities, and third parties.
• Establish recovery time objectives (RTOs) and recovery point objectives (RPOs), where applicable, with business and technology owners.
• Set standards for continuity plans and recovery procedures, and facilitate and support accountable owners in developing actionable plans and alternative operating arrangements.
• Coordinate business continuity with technology disaster recovery, incident response, and crisis management.
• Design and lead a risk-based exercise program, from tabletop simulations to end-to-end recovery tests.
• Partner with Third-Party Risk Management and vendor owners to assess critical provider recovery capabilities.
• Embed continuity considerations into new products, material business changes, and technology implementations.
• Establish metrics and reporting that give management and relevant committees visibility into readiness, testing outcomes, material gaps, and overdue remediation.
• Build and lead a growing BCM team, including hiring and developing analysts as the program scales over the next year.
• Deliver role-based training and promote awareness of continuity responsibilities across the organization.
• Support regulatory examinations and bank-launch readiness reviews with accurate documentation and evidence of recovery capability.

Qualifications:

• 10+ years of experience in business continuity management, operational resilience, disaster recovery, or a related discipline within a fintech, financial institution, technology company, or other highly regulated environment.
• Demonstrated experience building or materially enhancing an enterprise BCM program.
• Strong skills in business impact analysis, critical-service identification, dependency mapping, and recovery objective development.
• Experience developing actionable continuity plans and leading exercises that test recovery assumptions and expose gaps.
• Sufficient technical fluency to work with Engineering on cloud services, system dependencies, data recovery, and technology disaster recovery.
• Working knowledge of third-party risk management.
• Proven ability to drive cross-functional remediation through influence.
• Excellent written and verbal communication skills.
• Experience managing a team of Business Continuity analysts.

Preferred Qualifications:

• Familiarity with banking supervisory expectations for business continuity.
• Experience operating in a company-building or bank-building environment.
• Familiarity with recognized continuity standards, such as ISO 22301.
• Relevant professional certification, such as CBCP or MBCI.

Leadership Attributes:

• Pragmatic, first-principles builder who turns ambiguous needs into clear priorities.
• Takes ownership and follows through from identified gaps to demonstrated recovery.
• Collaborative, low-ego, and effective across the three lines of defense.
• Calm under pressure and able to facilitate clear decisions during disruptions.