Duty Manager

We are seeking a Duty Manager to join our team at Bristol Airport. As a Duty Manager, you will be responsible for ensuring the effective supervision and performance management of staff, driving a culture of excellence in customer service, and maintaining a positive relationship with airlines and the airport authority.

Key Responsibilities:

• Ensure that all Airport Authority Service Level Agreements are met and maintained
• Promote a culture of service excellence and maintain a professional image
• Manage the resolution of passenger and customer complaints
• Provide detailed weekly and monthly reports covering all operational aspects
• Undertake daily data analysis of Power BI and detailing any performance deviations and actions taken to address
• Implement and monitor key performance indicators for all staff
• Ensure full adherence to Airport Safety Permit process and Health & Safety at work regulations

Requirements:

• Previous experience of primarily working in a similar role is desirable
• A minimum of 2 years management experience, ideally within Aviation
• Must have the right to work in the UK
• Must pass a DBS check
• Must be able to provide 5 years reference information
• Must be over 18 years of age

Benefits:

• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
• Mental Health support and Life Event Counseling
• Get Fit Programme
• Financial and legal support
• Cycle to work scheme
• Access Perks at Work, our innovative employee app