Description
We are seeking a Payroll Support professional to join our team, providing technical support to clients using the Domain payroll modules. As a Payroll Support specialist, you will offer excellent technical service, resolve client issues, and promote continuous improvement.
Key Responsibilities:
- Provide functional support via phone, ensuring clear, empathetic, and efficient service.
- Clarify doubts and guide clients effectively, promoting a positive experience.
- Focus on problem resolution and continuous service improvement.
- Understand client needs and direct them accordingly.
- Liaise with product teams to request adjustments and corrections.
- Promote Thomson Reuters values and behaviours.
- Stay up-to-date on payroll solutions and relevant legislation.
Required Qualifications:
- Reside in the Greater Curitiba area.
- Completed or ongoing degree in Accounting Sciences, Human Resources, Administration, or related fields.
- Experience in customer service.
- Ability to work with goals and focus on results.
- Adaptability to structured processes and organised routines.
- Good communication, empathy, and teamwork skills.
Preferred Qualifications:
- Previous experience in payroll.
- Familiarity with Domain Solution.
What We Offer:
- Hybrid work model.
- Flexibility and work-life balance.
- Professional development and growth opportunities.
- Competitive benefits package.
- Global culture of inclusion and belonging.
- Opportunities for social impact.