Café Ambassador

As a Café Ambassador at Capital One's Ross Park Mall location, you will be the face of the company's mission to change banking for good. You will act as a high-end service specialist and a guide to digital banking, building a community and bringing Capital One's mission to life within a vibrant, modern community hub.

Responsibilities:

• Proactively engage with guests in a high-energy environment, serving as a bridge between digital innovation and human connection.
• Share the value of Capital One's products and services through genuine conversation.
• Guide customers through the digital ecosystem, helping them master mobile tools and troubleshoot tech challenges.
• Host and support local events that promote financial health.
• Advocate for customers, problem-solve, and own issue resolution in alignment with compliance and regulatory requirements.
• Foster a supportive, inclusive environment where every guest feels welcome.
• Stay agile and engaged, moving throughout the day to connect with the community and support the flow of the guest experience.

Benefits:

• Comprehensive benefits package, including medical, dental, vision, and prescriptions.
• Paid time off.
• Education assistance.
• Matching 401(k) contribution up to 7.5%.
• Paid parental leave.
• Mental health support.
• Backup child or elder care.
• Free Threads line and custom beverages.

Requirements:

• High school diploma, GED, or equivalent certification.
• At least 1 year of retail, sales, or customer service experience.

Preferred Qualifications:

• Associate's degree.
• 2+ years of banking experience.
• 2+ years of retail or customer-facing experience.
• Proficient in G-Suite.
• Strong written and oral communication skills.