Senior Manager, Infrastructure Operations and Compliance

Cloudflare is looking for a Senior Manager to lead a unified Infrastructure Operations function spanning physical network reliability, operational security, and global regulatory compliance across 750+ data center sites in 125+ countries.

The leader in this role ensures 24x7 operational availability of Cloudflare's network infrastructure through incident response, hardware break-fix, circuit management, and physical hardware lifecycle operations.

Responsibilities:

• Team Leadership: Lead two teams, the Operations team and the Security and Compliance team. Set goals, develop talent, and build a culture of operational excellence and compliance-consciousness across both functions.
• Unified Decommissioning Lifecycle: Own the end-to-end DECOM process as a single, governed workflow.
• Maintain Team Operational Accountability: Accountable for 24x7 incident response coverage across all Cloudflare locations.
• DCSC Compliance & Access Control Accountability: Accountable for quarterly and monthly access review cycles across 750+ global data center sites.
• Automation & Operational Efficiency: Drive a meaningful reduction in manual operational burden across both teams.

Requirements:

• 7+ years in infrastructure operations, data center operations, network operations, or a closely related field, with at least 3 years in a people management role.
• Demonstrated experience managing managers and holding multiple teams accountable to operational SLAs simultaneously.
• Direct experience with physical data center operations including hardware lifecycle management, decommissioning, colocation vendor management, or break-fix operations.

Preferred Qualifications:

• Experience managing 24x7 on-call operations teams, including PagerDuty or equivalent tooling and incident escalation frameworks.
• Familiarity with network infrastructure concepts (circuit management, cross-connect decommissioning, network operations).
• Experience with physical access control systems, access control list management, or vendor portal administration at scale.