Hospitality Supervisor

The Hospitality Supervisor supports the direction and management of SpaceXAI's food and beverage operations, ensuring quality service throughout one or more food service outlets or catering locations.

Responsibilities:

• Set and enforce standards for hospitality operations and guest interactions
• Support conceptualization and implementation of new services, offerings, and training programs
• Oversee day-to-day operations through one or more food service outlets/catering locations
• Manage direct reports, including hiring, performance evaluations, and development opportunities
• Assist with organizing and coordinating events, including large onsite/offsite gatherings and catering requests
• Enforce food safety practices and maintain clean, safe workstations
• Coordinate and enhance team time management
• Train staff on customer service expectations, menu knowledge, allergen, and nutritional awareness
• Manage and monitor product quality, consistency, service, menu accuracy, and inventory levels
• Monitor financial activities, support scheduling, sales data collection/reporting, and other administrative tasks
• Communicate with vendors for orders, deliveries, and product quality issues

Basic Qualifications:

• High school diploma or equivalency certificate
• 6+ years of food service industry experience with 2+ years of leadership experience
• Ability to carry large, heavy items unassisted (up to 25lbs)
• Must have the ability to stand for long periods – up to 8-12 hours a day
• Able to perform frequent bending, stooping, and lifting of objects through entire shift
• Must be able to work all shifts and available for overtime, weekends and holidays as needed
• Must participate in internal leadership and development training
• Adaptability, problem-solving skills, and extreme attention to detail
• Team player with the ability to collaborate effectively
• Ability to work gracefully under pressure
• Must have or obtain Food Manager Certification and TABC certification

Preferred Skills and Experience:

• 5+ years of leadership experience within the food service industry
• Experience opening new operations and/or creating operations procedures from the ground up
• Experience managing a team in fine dining, upscale, casual and quick service restaurants
• Excellent interpersonal, oral and written communication skills
• Excellent time management skills
• Excellent understanding of food safety and sanitation practices
• Excellent knowledge of food service systems, ordering and inventory
• Advanced computer skills including Microsoft Office
• Advanced knowledge with allergen identification and dietary restrictions
• Advanced knowledge of beverage service including beer, wine and spirits
• Showcases high level of professionalism
• Experience in a corporate environment
• Proficient knowledge of HR best practices
• Experience leading groups in large team settings of 10 or more staff members