Description
We are seeking a Mumbai Site Lead to own the strategy, performance, and continuous improvement of the workplace experience across the location.
The Site Lead will translate enterprise, regional, and local priorities into high-value outcomes for employees and business stakeholders while maintaining clear accountability for service delivery, people, budget, vendors, risk, projects, and sustainability.
Key Responsibilities:
- Set and execute the Mumbai workplace strategy, aligning business requirements with global, regional, and local standards to deliver a safe, inclusive, efficient, and differentiated employee experience.
- Partner with business leaders and functional teams to prioritize needs, resolve issues at the right level, and influence timely decisions in a complex matrix organization.
- Build and lead an inclusive, high-performing One BlackRock team comprising employees and outsourced partners, with clear goals, strong succession, disciplined performance management, and continuous capability development.
- Own annual planning, budget performance, forecasting, controls, and mitigation of operational, financial, regulatory, health and safety, business continuity, security, and reputational risks.
- Govern strategic supplier relationships, contracts, scopes of work, service levels, key performance indicators, and business reviews to deliver quality, value, innovation, and timely remediation.
- Sponsor and oversee local projects with the India Hub Lead and regional and global functions, ensuring robust governance, stakeholder readiness, delivery to scope, schedule, budget, and intended benefits.
- Reduce the site’s environmental impact, advance enterprise sustainability commitments, and use data, feedback, and external insight to identify scalable improvements and build compelling business cases.
Success Measures:
- Service delivery consistently meets or exceeds agreed SLAs, KPIs, employee experience targets, and stakeholder expectations.
- Operating and project expenditure is delivered within approved plans, supported by accurate forecasts, transparent trade-offs, and demonstrated value.
- Material risks, audit findings, incidents, and vendor underperformance are identified early, escalated appropriately, and remediated within agreed timelines.
- Projects achieve agreed scope, schedule, budget, adoption, and benefits, while sustainability initiatives show measurable improvement against site targets.
Core Capabilities:
- Strategic and commercial leadership, including strong financial acumen and sound judgment across competing priorities.
- Demonstrated ability to lead diverse teams, influence senior stakeholders, and deliver outcomes through a matrix organization.
- Strong command of workplace operations, supplier governance, projects, leases, travel, health and safety, business continuity, and corporate security.
- Excellent written and verbal communication in English, supported by high emotional intelligence, organization, and disciplined execution.
- Proficiency with integrated workplace management systems, data analysis, and financial modelling tools to support evidence-based decisions.
Experience and Qualification:
- Minimum 10-18 years of relevant industry experience, including at least two years with independent accountability for a complex site or comparable operation.
- Proven experience in client service, budget ownership, supplier management, risk and compliance, and cross-functional project delivery.
- Bachelor’s degree or equivalent professional experience required; facilities management, hospitality, real estate, or business education preferred.
- Facilities Management Professional certification, or an equivalent recognized credential, preferred.
Benefits:
- A strong retirement plan
- Tuition reimbursement
- Comprehensive healthcare
- Support for working parents
- Flexible Time Off (FTO)