Description
We are seeking a Patient Liaison Officer to join our team at Sarum Road Hospital in Winchester. This is a part-time role for 22.5 hours a week, with a flexible shift pattern. The successful candidate will be responsible for converting self-pay enquiries and consultations to self-pay procedures within Circle Health Group.
Responsibilities:
- Convert appropriate self-pay enquiries and consultations to self-pay procedures within Circle Health Group against pre-agreed targets.
- Ensure a quality service for potential self-pay patients, including accurate and timely response to self-pay enquiries.
- Facilitate necessary access times and information required for patients to convert to procedure.
- Influence patients to choose Circle Health Group for their procedure.
- Provide pre-consultation information and indicative pricing accurately and promptly.
- Book appropriate self-pay patients into a suitable clinic appointment.
- Comply with all relevant mandatory training.
Requirements:
- Customer service experience using telephone, written, and face-to-face communications.
- Proven influencing/sales skills.
- Proficient in MS Outlook, Excel, and Word.
- Excellent command of the English language, both written and verbal.
- Excellent telephone manner and interpersonal skills.
Benefits:
- 25 days holiday per year + bank holidays, increasing to 30 days with service.
- Private Pension Scheme.
- Private Healthcare Scheme for treatment at our hospitals.
- Friends & Family Hospital Discounts.
- Family Friendly policies.
- Non-contributory life insurance.
- Staff engagement hub with access to discounts and rewards.
- Access to resources, tools, and services to support your wellbeing.
- Employee recognition programmes.
- Industry-leading training and development opportunities.