Description
Electronic Arts creates incredible entertainment experiences that inspire players and fans worldwide. Here, everyone is part of the story, part of a community that connects people from around the world. It's a place where creativity thrives, new perspectives are welcomed, and ideas matter.
As a Program Manager on the Commerce & Identity team, you will independently drive the planning and execution of programs and feature areas across engineering, product, and operational partners. You will be the connective tissue between big-picture strategy and complex technical execution, empowering engineering teams to turn ambitious roadmaps into reliable, world-class reality.
You will bring structure and transparency to cross-functional initiatives, align priorities across local and distributed teams, and identify and manage dependencies and risks. You will act as an owner who fosters collaboration, keeps teams focused on critical milestones, and ensures reliable, predictable outcomes at scale.
The Program Manager will report to the Director of Program Management (Commerce and Identity).
Key Responsibilities
- Develop, maintain, and drive end-to-end execution plans for technical programs or feature areas
- Coordinate schedules, milestones, and deliverables, ensuring teams execute reliably against defined commitments
- Track progress across workstreams, identify delivery gaps early, and drive follow-through on action items
- Partner cross-functionally with Engineering, Product, program and game studios teams
- Proactively map, track, and manage cross-system dependencies within and across teams, aligning priorities to prevent bottlenecks
- Identify delivery and technical risks within your program scope
- Track issues and escalate potential blockers
- Deliver clear, consistent, and actionable status updates, milestone reports, and risk assessments
- Apply and adapt team-level delivery methodologies and operational workflows
- Apply a solid understanding of the Software Development Life Cycle, including Agile development methodologies and product architecture
Qualifications & Experience
- 2+ years of program or project management experience within software development, technical operations, or engineering environments
- Proven track record of independently owning and executing programs, feature launches, or multi-team initiatives
- Demonstrated ability to map dependencies, identify critical path risks, and formulate pragmatic mitigation plans
- Strong cross-functional collaboration skills, with experience managing multiple stakeholders and building consensus across engineering, product, and other stakeholder groups
- Excellent verbal and written communication skills in English and Mandarin
- Hands-on experience with a variety of delivery methodologies (Scrum, Kanban etc.) and work-tracking tools (e.g., Jira, Confluence)
Benefits
Electronic Arts offers a comprehensive benefits package, including medical insurance, mental wellbeing support, pension plan, paid time off, family leave, free games, and more.