Description
We're building a world of health around every individual , shaping a more connected, convenient and compassionate health experience.
At CVS Health, you'll be surrounded by colleagues who care deeply, innovate with purpose, hold themselves accountable and prioritize safety and quality in everything they do.
Job Description
Provide oversight and direction to a team in accordance with the organization's policies and procedures.
Provide mentoring and coaching to junior colleagues, including sharing of experience and lessons learned to enhance/develop their capabilities, leading to the development of talent depth across the company.
Develop and implement strategic programs and projects that align with the company's healthcare business objectives.
Collaborate with leadership to define program goals, scope, and success metrics.
Lead cross-functional project teams and provide direction and support throughout the project lifecycle.
Identify areas for improvement in the demand planning process and implement solutions to increase accuracy and efficiency.
Responsible for production of one or more high-volume, complex, national clients that require consistent monitoring, escalation and analysis to achieve production goals.
Regularly provide updates to senior leadership on production for national clients, as well as on special topics related to prioritization and ensuring success.
Research, track, monitor, and control membership levels and production levers for the assigned clients to meet and exceed our client commitments, goals, and expectations.
Make data-driven decisions to drive continuous improvement and make adjustments as needed to optimize program outcomes.
Identify and mitigate risks and issues that may impact program success.
Collect and analyze membership trends, customer demand, and historical performance data to create accurate demand forecasts.
Develop and help implement client goals and production plans for assigned clients, partnering with Client Success and GeoMode.
Work with the Operations team to monitor levers implemented for assigned clients to prioritize and maximize production as defined by Client Success and GeoMode.
Consolidate complex analyses into simple, consumable content.
Monitor production performance KPIs of assigned clients, including SLAs.
Required Experience
- 5 to 7 years of prior relevant experience
- 5 or more years of experience managing and handling national-level clients
- Advanced Excel skills, including skill with pivot tables, VLOOKUP
- Strong communication and collaboration abilities
- Detail-oriented and able to work efficiently under pressure
- Excellent problem-solving skills and the ability to make data-driven decisions
- Ability to deal with ambiguity and adapt to changing business conditions
- Strong organizational, problem-solving, and analytical skills, with the ability to manage multiple priorities
- Ability to travel
Preferred Qualifications
- Experience using Snowflake and/or PowerBI
- Experience/Training in Project Management
- Healthcare experience and background
Education
- Post secondary/high school education or specialized training, i.e., technical/vocational programs
Anticipated Weekly Hours
40
Time Type
Full time
Pay Range
$60,300.00 - $132,600.00
Benefits
This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.