Network Operations Center Specialist - Memphis

SpaceXAI’s mission is to create AI systems that can accurately understand the universe and aid humanity in its pursuit of knowledge.

As a Network Operations Center (NOC) Specialist, you are the eyes and the voice of the campus , never the hands. You watch campus health signals around the clock, detect and verify site-impacting events, assemble the right responders fast, and run incident communications leadership can trust. You make sure no major incident closes without a timeline, a report, and a tracked corrective project.

Responsibilities:

• Monitor campus health signals 24/7, detecting and verifying site-impacting events.
• Classify and log incident dispositions; feed noise patterns back to SRE for signal quality improvement.
• Operate the escalation matrix and communicate effectively with stakeholders.
• Run incident bridges and maintain incident timelines.
• Produce initial root cause analysis (RCA) framing for further investigation by SRE/Hardware Failure Analysis.
• Write major-incident reports and drive corrective projects to closure.
• Continuously improve NOC processes, runbooks, and communications templates.

Basic Qualifications:

• Experience in a 24/7 operations environment (NOC, SOC, dispatch, mission control, or equivalent).
• Proven ability to handle incidents under SLA in a high-signal environment.
• Experience with incident bridges, stakeholder updates, and timeline management.
• Excellent written and verbal communication skills.
• Pattern recognition across multiple domains (compute, network, storage, facilities).
• Experience with operational processes (runbooks, escalation matrices).
• Ability to work rotating shifts, including nights and weekends.

Preferred Skills and Experience:

• Prior NOC, data center operations, or campus reliability experience in high-performance computing or AI/ML infrastructure.
• Experience writing major-incident reports and driving corrective actions.
• Familiarity with Linear or similar work-tracking tools.
• Experience partnering with SRE, SiteOps, and Facilities on escalations.