Description
Electronic Arts creates next-level entertainment experiences that inspire players and fans worldwide. All of us are part of the story here. We're part of a connected community that spans the globe. A place where creativity thrives, new perspectives are welcomed, and ideas matter. One team where everyone is involved in the game.
At EA, we believe games are powerful because they bring together multiple ways people engage: play, watch, create, and connect. And increasingly, the biggest entertainment platforms aren't just places to consume content , they're places where communities build. Creator-made content is already a proven part of EA's history , from community creation tools in Battlefield to The Gallery in The Sims 4. We believe new creative technologies and tools will expand how players engage with and contribute to our experiences, supported by thoughtful product design, safety systems, and global reach. Our focus is on enabling more players to participate in creative expression by making creation easier, safer, and more rewarding.
We are looking for a Head of Operations who is deeply passionate about the AI space and eager to work directly with a core group of world-class researchers and engineers. If you are excited by the idea of using modern automation tools to optimize how organisations work and want to pioneer the future of operations, this is your moment. In this role, you will partner closely with the SVP, Head of R&E, to translate technology strategy into clear operational processes. You will manage the team's budget planning, talent strategy, and external partnerships so our engineering teams can focus entirely on innovation.
Responsibilities
- Lead the Operating Rhythm: Manage the leadership team's operating cadence, meeting schedules, processes to ensure team alignment.
- Drive Operational Excellence: Manage budget planning, talent reviews, resource allocation, and organisational design frameworks for mid-to-large sized groups.
- Automate Business Workflows: Identify opportunities to build workflows, leveraging automation tools to streamline how the leadership team works and engages with the wider business.
- Manage High-Impact Partnerships: Oversee relationships with external partners, including commercial AI labs, universities, and internal engineering teams.
- Unify Organisation Communications: Coordinate team-wide internal communications, including town halls, leadership messaging, and cross-functional updates.
- Collaborate Across Boundaries: Serve as the main operational point of contact between the R&E team and central departments like Finance, Legal, and Recruiting.
Qualifications
- 10+ years of experience in business operations, program management, or strategic planning within a technology, software, or engineering organisation.
- Operational Scale: Proven experience managing business operations, budget processes, and talent pipelines for a similar-sized organisational group.
- Automation & Tech Fluency: Strong familiarity with modern automation tools, with a demonstrated ability to streamline leadership workflows.
- Collaborative Leadership: Successful track record of joining established leadership teams, building trust quickly, and driving strategic alignment through influence.
- Strategic Communication: Experience bringing clarity, structure, and focus to complex technology groups.
About Electronic Arts
We're proud to have a broad portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that unlocks your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth. We take a holistic approach with our benefits programs, focusing on physical, emotional, financial, career, and community wellbeing to support a balanced life. Our packages are tailored to meet local needs and may include healthcare coverage, mental wellbeing support, retirement savings, paid time off, family leave, free games, and more. We foster an environment where our teams can always bring their best experiences. Electronic Arts is an equal opportunity employer. All hiring decisions are made without regard to race, colour, national origin, ancestry, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other legally protected characteristic.