Description
Compensation
The Senior Technical Account Manager role at Airwallex offers a salary range of $180K – $220K, along with equity and bonus opportunities.
About Airwallex
Airwallex is the AI-native financial operating system for a real-time, intelligent economy. More than 675,000 businesses use us to run their financial operations or build and monetize financial products of their own.
About the team
The Merchant Services team partners with clients to realise their full potential through the adoption of Airwallex products that drive their growth and success. As a Senior Technical Account Manager, you will play a crucial role in fostering our customers' innovative and transformative endeavours across our full payment solutions suites.
What you’ll do
As a Technical Account Manager (TAM) in Airwallex, you will serve as the primary technical advisor and ‘voice of the customer’ for our most valued enterprise customers. You will contribute significantly to ensuring the success of key enterprise customers in optimising their adoption and integration of Airwallex products.
Responsibilities:
- Be the primary technical owner dedicated to a group of Airwallex strategic enterprise clients
- Deliver an elevated services and technical support experience to your client portfolios
- Build trusted relationships with your clients by becoming a subject matter expert on their business
- Work with account managers from commercial team to explore optimization and upsell opportunities
- Be directly accountable for analysing and improving their support experience and providing contextual insight regarding client's experience with Airwallex products
- Serve as an escalation point to provide break-fix support and for ad-hoc technical questions from the clients
- Support the Quarterly Business Review (QBR) sessions held with the clients, especially on Airwallex product roadmap updates and technical support / performance metrics walkthroughs
Who you are
Minimum qualifications:
- Bachelor's degree in a STEM discipline, with strong academic achievements
- At least 5 years experience working in an engineering, technical support, or technical account manager role
- Comfortable managing multiple and changing priorities and meeting deadlines in an entrepreneurial environment
- Ability to approach customer and sales team requests in a proactive and consultative manner; listen and understand user requests and needs and effectively deliver
- Thorough understanding of the software development lifecycle and API architecture
- Proficiency in professional oral and written communication, with a record of presenting to audiences containing one or more decision-makers
Preferred qualifications:
- Knowledge of the payments domain / financial services will be advantageous
- Experience working with data. You can analyze transaction patterns and use these insights to drive improvements and optimizations
- Strong organizational skills and self-starting mindset
- Experience integrating RESTful APIs into web applications