Description
We are seeking an onsite resident Field Technical Support & Tech Consulting professional to provide technical support for X86 servers. As a Field Technical Support & Tech Consulting professional, you will work primarily from an HPE partner/customer office.
Job Description:
- Provide Level 1 technical support for incidents related to X86 servers for hardware and software.
- Troubleshoot and resolve basic system issues, escalating to engineering teams when necessary.
- Apply patches, firmware updates, and collaborate applying software upgrades in coordination with customer change management processes.
- Collaborate in incidents follow-up and documentation.
- Execute servers Add-on as requested and agreed with the customer.
- Register and control systems hardware and software inventories, including licenses, users, etc.
- Apply continuous systems monitoring.
- Participate in customer review meetings and contribute to continuous service improvement initiatives.
- Work closely with HPE internal and external teams, including engineering, product support, and account management.
- Share knowledge and best practices with peers and contribute to internal knowledge bases.
Requirements:
- Bachelor's degree in Computer Science, Engineering, or related field.
- 2+ years of experience supporting hardware and software for X86 servers in enterprise environments.
- Experience supporting OS Windows server, Linux, and Networking concepts.
- Excellent troubleshooting, communication, and customer service skills.
- Excellent communication skills in English language.
- Availability to work extended rotating shifts.
Nice to Have:
- Familiarity with ITIL processes (Incident, Problem, Change Management).
- ITIL Foundation or higher.
- HPE ProLiant Compute.
- HPE Storage.
- HPE Networking.